Frequently Asked Questions
Everything you need to know about shopping with Duchess Boutique.
What is your return policy for evening wear?
We offer a 14-day return window for all unworn items with original tags attached. Please note that formal gowns must have the security ribbon intact to be eligible for a refund.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer express overnight shipping for those last-minute event needs if ordered before 2 PM EST.
How do I ensure I choose the right size?
Each product page features a detailed size guide. Since designer cuts vary, we recommend comparing your bust, waist, and hip measurements to our specific garment chart.
Do you offer international shipping?
Yes, Duchess Boutique ships worldwide. International delivery times vary by location, typically ranging from 7-15 business days depending on customs processing.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our concierge team.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer interest-free installment plans through Klarna and Afterpay.